What are the biggest frustrations in your business?
Maybe it’s people not getting things right, not doing things the way you want them to be done? Maybe its not getting the consistent results you want from every aspect of your business, whether that be recruitment, marketing, finance, operations or even cleaning the office !
How is it that some business owners seem to get bogged down in almost every area of their business whilst others seem to grow smoothly, with only minor bumps and scratches along the way?
The answer to that is systems, processes, SOPs and manuals that set out how your business should be run. These aren’t just for big businesses either. Every SME has to implement great systems to stand a chance of consistent and profitable growth in your marketplace.
Can you grow your profits consistently if your business is run in a haphazard way? In order for you to have consistent profit growth, you need consistency in every aspect of your business. Consistency leads to higher efficiency and quality which all lead to higher profits.
Why being the go-to person is holding your business back
It’s nice to be wanted isn’t it? It stops being nice though when every major decision needs your support or authorisation or members of the team need your guidance to get something right. A lack of systemisation in your business leads to overwhelm (of your team and of you), firefighting and bottlenecks.
Think about the amount of time taken to recruit new or replace existing team members from the decision point to them being a fully onboarded memebr of the team or about the inconsistent customer experience many businesses suffer from. Just two examples of areas in businesses where a lack of systems can lead to loss of time and profitability.
Having great systems for your business can free you and your managers from the over reliance of the team and also empower your team to become more effective, efficient, consistent and profitable.
Simple processes can give you back hours every week
Understanding who does what, how and when can save duplication of effort and ensure the tasks in questions are carried out more efficiently, every time, saving you and your team time, effort and money in reducing duplication and rework. Imagine not having to chase people to ‘check if its been done.’
SOP manuals can play a huge part in saving time too. Think about the ‘how to’ guides you can create to reduce training time and increase consistency and quality.
Systems improve delivery, reputation and repeat business
McDonald’s is never going to produce the very best burgers (you can argue that point if you like) but they do sell the most ….. and you know why. Consistency is the key. Each time you visit a McDonald’s Restaurant you know exactly how the customer experience will go, and you know exactly what you will get on your tray or in your bag. You know how it will look and taste. Systems improve consistency (and quality) and increase repeat business, because your customers love familiarity.
How can you create consistency in your customer experience from initial contact all the way through delivery, invoicing and collection of reviews, testimonials, cast studies and re-marketing?
How small businesses can grow without losing control
Systems and processes, documented in a great SOP Manual has multiple benefits for every business.
Think about every part of your business and the impact that great systems and processes can have. They can make hiring and onboarding quicker and more effective. They can make it easier to delegate effectively and save managers and owners precious time. It can make your teams more consistent and the increase the quality of work undertaken.
This means when you are looking t ogrow and scale, systems and processes make it easier and can help to protect your margins along the way.
Get started with simple tools and technology. Beware of getting lost in the myriad of software and silver bullets that make promise after promise. Start simple. Systems can be as simple as checklists, an explainer video, a flow chart of a specific process, all of whcih can be documented in your new SOP manual.
Ready to Systemise for Profit? Join the Free Workshop on 15th May
Get hands-on strategies to start building your business in our free Systems For Profit Workshop on Thursday 15th May.
Learn how other business owners have been able to let go whilst increasing productivity, consistency, quality and profit.
Imagine if you could 2x or even 10x your business revenue and prodit. What would that mean to you?
Check Out The Free Workshop And Book Here
