“I Know!”
“I Know” …. The two most dangerous words in business … and life! I was out and about over the weekend and heard a friend of mine talking to his teenage son. Anyone who has teenage children will understand this one undeniable fact …. Most…
Are Your Customers Raving Fans?
Are your customers Raving Fans?
I’m just a little bit excited ! I’ve picked up my new car and I want to RAVE about the service I’ve received from Mark Booth at Inchcape VW Bolton. After a very frustrating experience with our local Ford dealer, I returned to VW where…
Does your organsation have great teams?
Great Teams
Overheard whilst having a bite to eat earlier this evening … “She forgot to turn the phone night service off this morning. We didn’t notice till gone 5 O’Clock. We were wondering why it was so quiet (laughing) A customer rang afterwards and moaned that…