Paul Limb, Author at Bolton - ActionCOACH - Page 5 of 5

Author Archives: Paul Limb

Are Your Customers Raving Fans?

I’m just a little bit excited ! I’ve picked up my new car and I want to RAVE about the service I’ve received from Mark Booth at Inchcape VW Bolton. After a very frustrating experience with our local Ford dealer, I returned to VW where…

Does your organsation have great teams?

Overheard whilst having a bite to eat earlier this evening … “She forgot to turn the phone night service off this morning. We didn’t notice till gone 5 O’Clock. We were wondering why it was so quiet (laughing) A customer rang afterwards and moaned that…